Without the investment needed to respond to payment trends, customers take their business elsewhere. Where does your car wash sit? Without the investment needed to respond to payment trends, customers take their business elsewhere. Where does your car wash sit? Sometimes, in the life cycle of a business, there comes a time when company leadership…

With many acquisitions there are problems that consistently occur as a result. How does that affect car washes? It seems like with many acquisitions there are a lot of problems that consistently occur as a result of the transaction. Many of these issues are outlined here. These issues include Value Destruction, Unrealistic Expectations, Lack of Communication,…

The real issue for car wash owners considering memberships – particularly unlimited – is the long-term profit potential. Unlimited Wash programs have their place – but don’t confuse heavy use with loyalty. In an article entitled “Customer loyalty: why loyalty programs are no longer enough”there are lots of facts supporting an overall decline in consumer interest…