Frequently Asked Questions (22 entries)

• How is dry time selected - push button for minutes desired & then swipe?
  There are several ways to setup pricing. You can have the button pushes cycle through a number of dry time options (with associated pricing) or setup a start time and once ...
• What is range of wireless?
  We use wireless repeater technology to boost signal if there is a need to extend the range beyond the base network we setup (which is about 200 feet range). Store layout, ...
• I assume the washer display prompts are programmable?
  The prompts, pricing, and language options are all programmable through the web interface.
• What credit card processing services is your system compatible with?
  We currently are compatible with any merchant provider able to use the following platforms; First Data Merchant Services, Vital, Paymentech, Global Payment Systems, Planet Payment, FDMS North, and RBS Lynk.
• Are units resistant to lint and chemicals(detergent, bleach, ...)?
  We use hazardous environment mag-heads and the enclosures are in sealed plastic housings (leaving no place for lint, soap, or overspill to leak into). There are special cleaning cards for keeping ...
• Can I use my existing credit card provider? Can I shop for my own rates?
  You may use your own processor provided they are compatible at the platform level (First Data Merchant Services, Vital, Paymentech, Global Payment Systems, Planet Payment, for FDMS North). WashCard does offer ...
• Does your system gather up multiple swipes to save on transaction fees?
  Yes, but perhaps a more complex answer is required - The WashCard System takes advantage of up-to-date high-speed authorization methods that industries like petroleum and hotels use. A customers credit card ...
• How long does installation take?
  Our installers have averaged around 8.5 minutes per machine on a complete store installation. Note that in our experience we never have closed down a laundromat for the installation. Customers can ...
• Is this system just for the big laundry machines?
  We have found that a lot of operators are starting with their big machines but then expanding throughout the store as their customers display growing interest in using their bank card ...
• What is your warantee period?
  WashCard has a 1-year warantee on all physical hardware and ongoing support for software.
• How do you maintain the quality and longevity of your system?
  WashCard maintains our own call center and we directly support all of our customers in the field. Distributors are involved if physical replacement of hardware is needed, but all calls related ...
• Do I have to pay for ongoing software updates?
  No. WashCard customers that remain current will get free software updates for their system (provided their hardware supports the feature updates).
• Where is the WashCard System made? Is it made in China?
  WashCard is built and manufactured in the USA (from circuit boards to mag heads). Nothing is shipped overseas and in fact, most of the WashCard system is built locally in Minnesota. ...
• Would I have to install this system myself?
  You have the option of either working with the distributor that you purchased the WashCard System from to make installation arrangements OR you have the option of installing the system yourself. ...
• Is there some sort of maintenance or ongoing support for this system?
  There is an ongoing support plan for all WashCard customers. The annual renewal is based on the number of units you have and whether your taking advantage of the customer loyalty ...
• What happens if there is a problem with the card dispenser? Does that make the machines that have readers unusable?
  The card dispenser has nothing to do with the actual processing of transactions on each machine. The CDR is what gives cash and credit card customers the option of adding money ...
• What kind of data protection do I have? What kind of redudency do I have if something goes wrong?
  Being a web-based system there is full data-backup system wide out on the web on our secure servers (much like online banking). There are procedures for using another PC or a ...
• Do the credit card transactions go through WashCard for processing?
  No. We are simply a pass-through from the laundry site out to a secure gateway processor (utilizing a merchant account of your choice). Upon successful authorization we activate the laundry equipment. ...
• How have you made the WashCard system hacker-proof?
  Through a variety of data-encryption methods and hard-coding the WiFi access hardware so only WashCard equipment can detect and connect to the network. We worked with a data security firm to ...
• How does multi-level pricing work for washing machines?
  Step 1 - Make your selection on the washing machine (example. hot, colors, extra rinse) Machine says, "PLEASE INSERT $7.00" Press the price selection button on the ...
• What kind of ongoing fees can I expect?
  Other than the fees that are paid to the credit card companies WashCard has several ongoing fees. 1. Annual Support - this is a fee that is paid every ...
• How will I get the credit card reports for my processor?
  Our merchant gateway is 100% web-based so just like online banking you can see realtime credit card activity from any computer with Internet. The full reporting is also available from the ...